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cs-kb-article

by @EvolutionAPI0 pulls
URLopenbooklet.com/s/cs-kb-article
Pinnedopenbooklet.com/s/cs-kb-article@1.0.0
APIGET /api/v1/skills/cs-kb-article

Redige um artigo para base de conhecimento a partir de um problema resolvido ou pergunta frequente. Use quando a resolução de um ticket vale ser documentada para self-service, a mesma pergunta continua aparecendo, um workaround precisa ser publicado, ou um problema conhecido deve ser comunicado aos clientes. / Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.

21 skills from this repoEvolutionAPI/evo-nexus
cs-kb-articleviewing
/ops-capacity-plan.claude/skills/ops-capacity-plan/SKILL.md

> Se encontrar placeholders desconhecidos ou precisar verificar quais ferramentas estão conectadas, consulte [CONNECTORS.md](../../CONNECTORS.md).

create-command.claude/skills/create-command/SKILL.md

Create a new slash command for Claude Code. Guides the user through defining the command name, what it does, and generates the markdown file in .claude/commands/. Use when the user says 'create a command', 'new command', 'add a slash command', 'I want a shortcut for', or wants to create a reusable slash command.

create-routine.claude/skills/create-routine/SKILL.md

Create a new automated routine (ADW) for the scheduler. Guides the user through defining what the routine does, the type (AI or systematic), the schedule, and generates the Python script + Makefile target. Use when the user says 'create a routine', 'add a routine', 'automate this', 'schedule this task', 'new ADW', 'I want this to run automatically', or wants to turn any manual task into a scheduled automation.

cs-customer-escalation.claude/skills/cs-customer-escalation/SKILL.md

Empacota uma escalação para Devs, Produto ou Davidson com contexto completo. Use quando um bug precisa de atenção além do suporte normal, vários clientes reportam o mesmo problema, um cliente está ameaçando cancelar, ou um problema ficou sem resolução além do SLA. / Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.

cs-customer-research.claude/skills/cs-customer-research/SKILL.md

Pesquisa multi-fonte sobre pergunta ou tópico de cliente com atribuição de fontes. Use quando um cliente pergunta algo que precisa ser verificado, investigando se um bug foi reportado antes, verificando o que foi dito anteriormente a uma conta específica, ou coletando contexto antes de redigir uma resposta. / Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.

cs-draft-response.claude/skills/cs-draft-response/SKILL.md

Redige uma resposta profissional voltada ao cliente adaptada à situação e ao relacionamento. Use para responder uma pergunta de produto, responder a uma escalação ou incidente, entregar uma má notícia como atraso ou won't-fix, recusar um feature request, ou responder a um problema de billing. / Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

cs-ticket-triage.claude/skills/cs-ticket-triage/SKILL.md

Triagem e priorização de ticket ou problema de suporte. Use ao receber um novo ticket que precisa de categorização, atribuição de prioridade P1-P4, decisão sobre qual time deve tratar, ou verificação de duplicidade antes de encaminhar. / Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

data-analyze — Responder Perguntas de Dados.claude/skills/data-analyze/SKILL.md

Responde uma pergunta de dados, desde uma busca rápida até uma análise completa ou relatório formal.

data-build-dashboard.claude/skills/data-build-dashboard/SKILL.md

Constrói um dashboard HTML interativo com gráficos, filtros e tabelas no tema Evolution (fundo escuro, acento

data-explore.claude/skills/data-explore/SKILL.md

Perfila e explora um dataset para entender sua forma, qualidade e padrões. Use ao encontrar uma nova tabela ou arquivo, verificar taxas de nulo e distribuições de colunas, identificar problemas de qualidade como duplicatas ou valores suspeitos, ou decidir quais dimensões e métricas analisar. Funciona com tabelas PostgreSQL do stack Evolution (Evo CRM, Evo AI), dados do Stripe, Omie, Licensing, ou arquivos CSV/Excel carregados.

data-statistical-analysis.claude/skills/data-statistical-analysis/SKILL.md

Aplica métodos estatísticos incluindo estatísticas descritivas, análise de tendências, detecção de outliers e testes de hipótese para dados do workspace. Use quando analisar distribuições de MRR/churn, testar se uma mudança de produto moveu métricas, detectar anomalias em instâncias do Licensing, calcular correlações, ou interpretar resultados estatísticos. Execução local via Python.

data-validate — Validar Análise Antes de Compartilhar.claude/skills/data-validate/SKILL.md

Revisar uma análise quanto à precisão, metodologia e possíveis vieses antes de compartilhar com stakeholders. Gera uma avaliação de confiança e sugestões de melhoria.

data-write-query — Escrever SQL Otimizado.claude/skills/data-write-query/SKILL.md

Escreve uma query SQL a partir de uma descrição em linguagem natural, otimizada para o dialeto PostgreSQL (stack padrão Evolution) e seguindo boas práticas.

db-mongo.claude/skills/db-mongo/SKILL.md

Query MongoDB databases configured in .env (DB_MONGO_N_*). Use when the user asks to query, explore, or audit data in a MongoDB database. Picks connection by label (e.g. 'orders-dev', 'analytics-prod') or numeric index. Read-only by default — writes refused unless DB_MONGO_N_ALLOW_WRITE=true on that block.

Dev AI-Slop Cleaner.claude/skills/dev-ai-slop-cleaner/SKILL.md

Derived from oh-my-claudecode (MIT, Yeachan Heo). Adapted for the EvoNexus Engineering Layer.

Dev CCG (Claude + Codex + Gemini).claude/skills/dev-ccg/SKILL.md

Derived from oh-my-claudecode (MIT, Yeachan Heo). Adapted for the EvoNexus Engineering Layer.

Dev Deep Dive.claude/skills/dev-deep-dive/SKILL.md

Derived from oh-my-claudecode (MIT, Yeachan Heo). Adapted for the EvoNexus Engineering Layer.

Dev MCP Setup.claude/skills/dev-mcp-setup/SKILL.md

Derived from oh-my-claudecode (MIT, Yeachan Heo). Adapted for the EvoNexus Engineering Layer.

Dev Sciomc (Scientific Method).claude/skills/dev-sciomc/SKILL.md

Derived from oh-my-claudecode (MIT, Yeachan Heo). Adapted for the EvoNexus Engineering Layer.

Dev UltraQA.claude/skills/dev-ultraqa/SKILL.md

Derived from oh-my-claudecode (MIT, Yeachan Heo). Adapted for the EvoNexus Engineering Layer.

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